How To Reset Your TCP/IP Protocol In Windows

jbrown 08 March, 2008 07:40 Windows Permalink Trackbacks (0)

How to reset Internet Protocol (TCP/IP) in Windows XP

View products that this article applies to.
Article ID:299357
Last Review:February 8, 2008
Revision:7.0
This article was previously published under Q299357
For a Windows Server 2003 version of this article, see 317518 (http://support.microsoft.com/kb/317518/).

INTRODUCTION

In Windows XP, the TCP/IP stack is considered a core component of the operating system, and you cannot remove TCP/IP. Therefore, when you view the list of components for a network interface, you may notice that the Uninstall button is disabled when Internet Protocol (TCP/IP) is selected. In extreme cases, the best solution for this issue may be to reinstall the IP stack. But with the NetShell utility, you can reset the TCP/IP stack to restore it to its state that existed when the operating system was installed. This article describes how to use the NetShell utility for this purpose.

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MORE INFORMATION

Guided Help to reset TCP/IP

Guided Help
Guided Help is available to reset TCP/IP. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs cannot be undone after Guided Help is finished.
For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:
915092 (http://support.microsoft.com/kb/915092/) Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

•You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
•You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
You must first download Guided Help. To start, click the following link.
Download Guided Help

(http://support.microsoft.com/kb/299357/) To download Guided Help for another computer that does not have a working Internet connection, click Another Computer when you are prompted by Guided Help. Save the Guided_Help.exe file to a removable medium, such as a USB flash drive. Insert the removable medium in the other computer, and then run the Guided_Help.exe program file.

Manual method to reset TCP/IP

Note This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, ask someone for help or contact support. For information about how to contact support, see the Microsoft Help and Support contact information Web site:
http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)


The NetShell utility (netsh) is a command-line scripting interface for configuring and monitoring Windows XP networking. This tool provides an interactive network shell interface to the user.

In Windows XP, a reset command is available in the IP context of the NetShell utility. When you run the reset command, it rewrites pertinent registry keys that are used by the IP (TCP/IP) stack to reach the same result as the removal and the reinstallation of the protocol. 
SYSTEMCurrentControlSetServicesTcpipParameters 
SYSTEMCurrentControlSetServicesDHCPParameters

Command usage

netsh int ip reset [log_file_name]
To manually run the command successfully, you must specify a file name for the log where actions that are taken by netsh will be recorded. For example, at a command prompt, type either of the samples that are listed in the "Command samples" section. The TCP/IP stack will then be reset on a system, and the actions that were taken will be recorded in the log file, Resetlog.txt. The first sample creates the log file in the current directory, while the second sample creates a path where the log will reside. In either case, where the specified log file already exists, the new log will be appended to the end of the existing file.

Warning Programs that access or monitor the Internet such as antivirus, firewall or proxy clients may be adversely affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality.

Command samples

netsh int ip reset resetlog.txt
netsh int ip reset c:resetlog.txt

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